1) Scope and Object of the General Conditions of the Store
These General Conditions are intended to regulate the terms and conditions governing the provision of the Online Store Service http://www.soonset.biz (“Service” or “Store”) by Gisela Cruz, headquartered in Calçada de São Sebastião, nº93, Santo António dos Olivais, Coimbra, Portugal, under NIF 221590870, hereinafter referred to as “Soonset“.
The Service consists of providing, through the address https://www.soonset.biz, access to theOnline Store which, in addition to providing information regarding a set of products and/or services, allows the User, electronically, to order the products disclosed therein, under the terms and conditions described herein.
The elements and information transmitted by the User will enjoy full legal effects, the User recognizing electronic purchases, and the User cannot claim the lack of signature for non-compliance with the obligations assumed.
2) Product Information and Content
Please note that there may be differences, variations in the color or design of the model pieces in the photos of those received by the customer, given their handcrafted, manufactured nature.
In the case of customizable parts, as well as services, Soonset proceeds with a budget, which is only executed after confirmation by the customer.
Soonset will do everything possible to send all the products ordered, but it is possible that, in certain cases and due to causes that are difficult for Soonset to control, such as human errors or incidences in the computer systems, it will not be possible to provide some of the products requested by the User. If any product is not available after placing the order, you will be notified by email or telephone. At that moment, you will be presented with the possibility of canceling the order with the respective refund, if you have already made the respective payment.
All information about price, products, specifications, promotional actions and services may be changed at any time by Soonset.
3) Responsibilities
3.1 All products and services sold on the Online Store www.soonset.biz are in accordance with Portuguese law.
3.2 The Store has adequate levels of security, however Soonset will not be responsible for any damages suffered by the User and/or by third parties, due to delays, interruptions, errors and suspensions of communications that originate from factors beyond its control, namely, any deficiencies or failures caused by the communications network or communications services provided by third parties. If, for any reason due to an error in accessing the Online Store website, it is impossible to provide the service, Soonset will not be responsible for any damages.
3.3 The queries of data and information carried out within the scope of this Service, are presumed to be carried out by the User, Soonset declining any responsibility arising from the abusive or fraudulent use of the information obtained.
3.4 Soonset will not be responsible for any loss or damage caused by abusive use of the Service that is not directly attributable to it by way of fraud or serious negligence.
3.5 Soonset is not responsible for losses or damages resulting from non-compliance or defective performance of the Service when this is not directly or indirectly attributable to it by way of fraud or serious negligence, not being responsible in particular for:
(i) errors, omissions or other inaccuracies relating to information made available through the Service;
(ii) damage caused by the fault of the User or third parties, including violations of intellectual property;
(iii) for non-compliance or defective compliance resulting from compliance with court decisions or administrative authorities or,
(iv) for non-compliance or defective compliance that results from the occurrence of force majeure situations, that is, situations of an extraordinary or unpredictable nature, outside Soonset and which cannot be controlled by Soonset, such as fires, power cuts, explosions, wars, riots, civil insurrections, government decisions, strikes, earthquakes, floods or other natural cataclysms or other situations not controllable by Soonset that prevent or jeopardize the fulfillment of the assumed obligations.
3.6. Soonset does not guarantee that:
- i) The service is provided uninterruptedly, is secure, error-free or runs infinitely;
- ii) no advice or information, whether oral or written, obtained by the User from or through the Service will create any guarantee that is not expressed in these General Conditions.
3.7. The User accepts that Soonset cannot in any way be held liable for any damages, including, but not limited to, damages for loss of profits, data, contents, or any other losses (even if previously advised by the User about the possibility of occurrence of such damage), resulting from:
- i) the use or inability to use the Service;
- ii) the difficulty of obtaining any substitute for goods/services;
iii) unauthorized access or modification of personal databases.
4) Consumer Obligations
4.1. The user undertakes to:
- i) Provide personal data and correct addresses;
- ii) Not to use false identities;
iii) Respect the imposed order limits.
4.2. If any of the data is incorrect or insufficient, and for that reason there is a delay or impossibility in processing the order, or eventual non-delivery, the responsibility lies with the User, and Soonset declines any responsibility. In the event that the consumer violates any of these obligations, Soonset reserves the right to eliminate future purchases, block access to the store, cancel the supply of any other services offered simultaneously by Soonset to the same User, and also not allow the User’s future access to any or all services made available by Soonset.
5) Privacy and Protection of Personal Data
5.1. Soonset guarantees the confidentiality of all data provided by Users.
5.2. The personal data identified in the order form as mandatory supply are indispensable for the provision of the Service by Soonset. The omission or inaccuracy of the data provided by the User is his sole and entire responsibility and may give rise to refusal to provide the Service by Soonset.
5.3. The User’s personal data will be processed and stored by computer and are intended to be used by Soonset within the scope of the contractual and/or commercial relationship with the User and, in case of authorization by the User, for the periodic sending of information about products, promotions or advertising campaign actions, via email, carried out by Soonset.
5.4. Under the terms of the applicable legislation, the User is guaranteed, without additional charges, the right to access, rectify and update their personal data, directly or upon written request, as well as the right to oppose their use for the purposes set out in previous number, and for this purpose contact the entity responsible for the processing of personal data: Soonset.
5.5. The Internet is an open network, whereby the User’s personal data, other personal information and all content hosted on the Service may circulate on the network without security conditions, even running the risk of being accessible and used by unauthorized third parties for effect, and Soonset cannot be held responsible for such access and/or use.
5.6 We use cookies. By using the Soonset website, you consent to the use of cookies in accordance with our store’s privacy policy. Most of today’s interactive websites use cookies that allow us to retrieve user details on each visit. Cookies are used in some areas of our website to enable their functionality and facilitate the use of visitors. Some of our partners may also use cookies.
6) Cancellation of orders
6.1 At the request of the User
The User may cancel his order by requesting it to Soonset through the telephone number or e-mail referring the order number, which will be accepted as long as it has not yet been processed.
For the purpose of cancellation, the User must indicate the following data to Soonset:
- a) Order number
- b) NIF with which you placed the order and delivery address
6.2 By decision of Soonset
Soonset reserves the right not to process orders when it verifies any inconsistency in the personal data presented or observes misconduct on the part of the buyer. Soonset reserves the right not to process any order or reimbursement, in the event that there are errors in the values and/or characteristics of the products, when these result from technical problems or errors outside of Soonset.
7) Return
7.1. The customer has the right to terminate the contract, without having to state any reason, within a period of 14 days from the day on which the customer or a third party indicated by him, other than the carrier, acquires physical possession of the goods (or the last good, in the case of several goods ordered by the customer in a single order and delivered separately).
The customer can exercise his right of free withdrawal through any unequivocal statement of termination, communicated by any means susceptible of proof.
The package must be returned complete, as it was delivered and accompanied by all the documentation received, namely the following documents: sales invoice.
For this purpose, the customer must communicate his decision to terminate the contract by means of an unequivocal statement, in his own words, by letter sent by registered mail or by email, to the following address:
Gisela Cruz
Calçada de São Sebastião, nº93
Santo António dos Olivais
3000-375 Coimbra
Portugal
The respective shipping costs will be your responsibility.
7.2. Upon receipt of the return at Soonset, the User will be refunded the amount corresponding to the amount paid for the order (sales invoice amount). If you have used a promotional discount code, this amount will not be refunded, that is, the refund will only be for the amount actually paid.
7.3. The refund method for the amount to be returned depends on the payment method used in the respective order. In the case of credit card and PayPal payments, these are credited to the respective accounts. In other cases, when NIB information is provided, the refund is made to the indicated bank account.
7.4. In the absence of any of the components of the item sold or, if any of them are not in excellent condition, there will be no refund of the price or postage, and the product will be sent back to the initial shipping address.
8) Damaged items
8.1. .In the event that the shipping package is damaged, you must check its contents at the time of delivery and immediately file a claim with the carrier, then contact us.
You must also contact us if you have received a package in good condition, but the items are still damaged.
9) Intellectual Property
9.1. The Store is a registered site and the Service provided by the site itself is the responsibility of Soonset.
9.2. The User acknowledges that any content appearing in publicity, highlighting, promotion or mention of any sponsor or advertiser is protected by laws relating to copyright and related rights, by laws relating to industrial property and other property protection laws, whereby any use of these contents can only take place under the express authorization of the respective owners.
9.3. The User undertakes to fully respect the rights referred to in the previous number, namely refraining from performing any acts that may violate the law or the said rights, such as reproduction, commercialization, transmission or placement making such contents available to the public or any other unauthorized acts having the same contents as their object.
10) Suspension and deactivation of the Store Service
10.1. Regardless of any prior or subsequent communication, Soonset may, at any time, and in its sole discretion, discontinue providing the Service and or part of the Service to one or all Users.
10.2. Soonset also reserves the right to immediately suspend or terminate access to the Service in the following cases:
- a) When the User does not observe the conditions of use referred to in point 4 and others referred to in the General Conditions;
- b) When Soonset ceases access to the Store, upon prior notice 15 days prior to the date of cessation.
10.3. The suspension or termination of the Service by Soonset, under the terms of the previous numbers, regardless of the right of the User or third parties to any compensation or other compensation, Soonset cannot be held responsible or in any way encumbered, for any consequence resulting from the suspension, cancellation , cancellation of the Service.
10.4. In the situations described above, Soonset will notify the User, in advance so that he can, if he so wishes, safeguard the content of his order viewing area within a period of 3 (three) working days from the sending of the e-mail or availability of the information on the main page of the Service.
11) Communications
11.1. Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the User relating to the Service, including any changes to these General Conditions, may be made to the User’s email address, by SMS or telephone contact .
11.2. The User agrees to receive any and all communications and/or notifications related to the Online Store, to the address, contact telephone number and/or email address (“e-mail”) indicated in the ordering process.
At any time, you can request not to receive these communications and/or notifications through the Contact Form or through the “Do not receive the Newsletter” option included in each Newsletter.
12) Complaints
12.1. The User may submit any contractual conflicts, to arbitration and mediation mechanisms that are or may be legally constituted, as well as complain to Soonset of acts and omissions that violate the legal provisions applicable to the acquisition of goods.
12.2. The complaint must be presented within a maximum period of 30 (thirty) days, counted from the knowledge of the facts by the User, being registered in the information systems of Soonset, which must decide the complaint and notify the interested party within a maximum period of 30 (thirty) days. days from the date of receipt.
13) Alternative Resolution of Consumer Disputes
In the event of a consumer dispute, the consumer may use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or the following alternative consumer dispute resolution entities:
Some of these entities are:
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
http://www.arbitragemdeconsumo.org/
CICAP – Tribunal Arbitral de Consumo do Porto
http://www.cicap.pt/
CIMAAL – Centro de Arbitragem do Consumo do Algarve
http://www.consumidoronline.pt/pt/
CACCDC – Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
http://www.centrodearbitragemdecoimbra.com/
CACCL – Centro de Arbitragem de Conflitos de Consumo de Lisboa
http://www.centroarbitragemlisboa.pt/
CACCRAM – Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da M
http://www.ciab.pt/pt/adeira
http://www.srrh.gov-madeira.pt/In%C3%ADcio/tabid/292/Default.aspx
CACCVA – Centro de Arbitragem de Conflitos de Consumo do Vale do Ave
http://www.triave.pt/
For more info check Portal do Consumidor.
14) Prices valid at the online store http://www.soonset.biz
The prices shown are only valid in the online store www.soonset.biz and may therefore be independent of the prices charged in physical stores. We check prices every time we process orders. If the product price is lower than the advertised price, we will refund the difference. If the price is higher, we will inform the Customer by email and await their decision to accept the new proposal or cancel the order.
Product prices and specifications are subject to change without notice.
15) Promotions and offers
The promotions and offers presented in the online store “http://www.soonset.biz “may be independent of those practiced in physical stores and are limited to the existing stock.
16) Applicable Law
The Contract is governed by Portuguese law.